Vera Lang
Vera Lang, MBA is a CRM expert, Senior Strategic Marketing & IT Research Director, and Experienced Strategic Planning Consultant. She is a contibuting writer for http://www.MyPersonalCMO.com http://www.CRMHelpDesksoftware.com and http://StockMarketsInvestment.com
Articles by this Author
CRM-On-Demand: 7 Advantages For Small Business
- By Vera Lang
- Published 12/24/2007
- Other than plastics...
- Unrated
Customer Relationship Management software can offer many advantages for all-sized-business However, small business has usually different needs and budgets than larger corporations
Branding Loyalty Thru Complete Customer Service Experience Management
- By Vera Lang
- Published 12/24/2007
- Other than plastics...
- Unrated
To build a strong brand with a loyal customer base, your business must create a complete chain of customer experiences with outcomes that your customers value and adore
Repeat business is the most profitable business, and so all business should aspire to build customer loyalty
